EP 789 Privacy Policy – How We Protect Your Personal Data

EP 789 ("we," "us," "our," "the Platform") is committed to protecting the privacy of every person who interacts with our platform. This Privacy Policy sets out in detail how EP 789 collects, uses, stores, shares, and protects your personal data when you visit our website, register an account, make deposits or withdrawals, place bets, play casino games, or contact our support team.

This policy applies to all players registered on EP 789, including players based in Pakistan who access the platform via mobile browser, desktop browser, or any application provided by EP 789. It applies regardless of which device you use to access EP 789 or which payment method you use to fund your account.

By registering an EP 789 account, you confirm that you have read this Privacy Policy and consent to the collection and processing of your personal data as described here. This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy.

EP 789 collects personal data in several categories depending on how you interact with the platform. The categories and specific data points collected are described below.

Identity and Registration Data

• Full name as it appears on your identity document
• Date of birth (required to verify you are 18 or older)
• Gender (optional, used for personalisation)
• Nationality and country of residence
• National Identity Card (CNIC) number or passport number when identity verification is required
• Username and password (password stored in encrypted hashed form — not readable by EP 789 staff)

Contact Data

• Mobile phone number (used for account verification and customer communication)
• Email address (used for account communications and optional promotional emails)
• City and province of residence (used for localisation and fraud detection)

Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (Easypaisa wallet number, JazzCash number, bank account details for IBFT — stored in encrypted form)
• Transaction reference numbers
• Account balance history

Gaming and Betting Activity Data

• Bets placed, games played, results, and amounts wagered
• Session durations and gaming frequency
• Bonus claims and promotional participation
• Responsible gaming tool settings and self-imposed limits

Technical and Device Data

• IP address at time of registration and login
• Device type, operating system, and browser version
• Session timestamps and access logs
• Cookies and similar tracking technologies (see Section 10)

EP 789 collects your personal data through several routes, all of which are clearly identified below.

Directly From You: The majority of your data is collected directly from you when you register an account, complete your profile, make a deposit or withdrawal, contact our support team, or use any feature of the platform that requires you to enter information.

Automatically During Your Use of the Platform: When you use EP 789, certain technical data is collected automatically. This includes your IP address, device identifiers, browser type, session duration, and the pages or games you interact with. This data is collected via server logs and, where applicable, cookies placed on your device.

From Third-Party Identity and Payment Processors: When EP 789 uses third-party services to verify your identity (for example, verifying a CNIC number against official records) or to process a payment (for example, confirming an Easypaisa deposit), those services may return data to EP 789 such as verification status, transaction confirmation, or flagging of known fraud indicators.

From Customer Support Interactions: When you contact our support team via live chat or email, the content of that interaction is recorded and associated with your account for quality assurance, dispute resolution, and fraud investigation purposes.

EP 789 uses your personal data only for the purposes listed below. We do not use your data for any purpose not described in this policy without first obtaining your explicit consent.

Promotional communications — bonus offers, match day promotions, and EP 789 news — are only sent to players who have opted in to receive them during registration or in their account preferences. You can withdraw this consent at any time by updating your account communication preferences or by contacting support.

EP 789 does not sell your personal data to any third party. Full stop. We share your data only in the limited circumstances described below, and only with parties that are bound by appropriate data protection obligations.

Payment Processors: To process your Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer, or card transactions, EP 789 must share relevant transaction data with the respective payment processor. These processors are given only the data they need to complete or verify the transaction — nothing more.

Identity Verification Providers: Where EP 789 is required to verify your identity or age — for example, before processing a large withdrawal or investigating a suspicious account — we may share identifying information with a third-party verification service. These providers are contractually bound to use the data only for the specific verification purpose.

Regulatory and Law Enforcement Authorities: EP 789 is required under its operating obligations to report certain types of suspicious financial activity. In these circumstances, or when required by a valid legal request from a Pakistani law enforcement or regulatory authority, EP 789 will share relevant data. We will inform you of such sharing unless we are legally prohibited from doing so.

Internal Group Companies: Where EP 789 operates as part of a broader corporate group, certain operational data may be shared within that group for administrative, technical, or fraud prevention purposes. All group entities handling EP 789 player data are bound by privacy standards consistent with this policy.

Successors in a Business Transfer: If EP 789 undergoes a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. You will be informed of any such transfer and given the opportunity to request account closure before the transfer takes effect if you do not wish your data to be transferred.

EP 789 takes the security of your financial data with particular seriousness. All payment-related data is handled under strict controls that are separate from general account data.

Your Easypaisa mobile number, JazzCash number, bank account details, or card numbers are stored in encrypted form. EP 789 customer support staff can see only masked references to your payment methods — for example, a mobile number ending in the last four digits only. Full payment identifiers are accessible only by our payment processing systems for the purpose of executing your specific transaction request.

EP 789 does not store full card numbers. When a card payment is processed, card data is handled directly by the card processor and is not retained by EP 789 beyond what is required to maintain transaction records.

All deposit and withdrawal history is retained as part of your account record. This history is used to:

• Provide you with accurate account balance and transaction statements
• Investigate and resolve payment disputes
• Comply with anti-money laundering obligations that require transaction record retention
• Apply responsible gaming deposit limit monitoring

EP 789 will never ask you for your Easypaisa or JazzCash PIN, your online banking password, or any other authentication credential via email, live chat, or phone call. If you receive such a request purportedly from EP 789, it is fraudulent — do not respond and contact our support team.

EP 789 uses industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. The measures we apply include:

• SSL/TLS Encryption: All data transmitted between your device and EP 789's servers is encrypted using SSL/TLS protocols. You can confirm this by checking for the padlock icon in your browser's address bar when on the EP 789 platform.
• Encrypted Data Storage: Sensitive data including passwords, payment identifiers, and identity documents is stored in encrypted form in our databases. Encryption keys are managed separately from the encrypted data.
• Access Controls: EP 789 staff access to player data is restricted to what is necessary for each role. Support staff cannot access financial data beyond masked references. Access to raw financial and identity data is restricted to a small number of authorised personnel.
• Audit Logging: All staff access to player account data is logged with timestamps and the accessing staff member's identifier. These logs are reviewed regularly for any anomalous access.
• Penetration Testing and Security Audits: EP 789 conducts regular security assessments to identify and address vulnerabilities in the platform before they can be exploited.
• Two-Factor Authentication: Players can enable two-factor authentication on their EP 789 accounts for an additional layer of login security.

While EP 789 takes all reasonable and practicable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You play an important role in protecting your own account by keeping your password secure, using a strong unique password, and enabling two-factor authentication.

EP 789 retains your personal data for as long as is necessary for the purposes described in this policy, and for as long as we are required to retain it under applicable legal and regulatory obligations.

• Active Account Data: While your EP 789 account is active, we retain all account, transaction, and gaming data as described in this policy.
• Closed Account Data: After an account is closed — whether by you or by EP 789 — we retain account and transaction records for a minimum of five years to comply with anti-money laundering record-keeping obligations. After this period, records are deleted or anonymised unless ongoing legal proceedings require continued retention.
• Identity Verification Documents: Copies of identity documents submitted for verification purposes are retained for a minimum of five years from the date of account closure.
• Support Interaction Records: Customer support records are retained for two years from the date of the interaction to support quality assurance and dispute resolution.
• Marketing Preferences: If you opt out of marketing communications, we retain a record of your opt-out preference to ensure we do not inadvertently send you marketing material again.

When the retention period for any category of data expires and there is no ongoing legal obligation requiring further retention, EP 789 securely deletes or anonymises that data.

As an EP 789 player, you have rights over your personal data. The rights available to you are described below. To exercise any of these rights, contact our support team at support@ep789.bid with your account details and your specific request.

EP 789 will respond to all data rights requests within 30 days. In complex cases we may extend this by a further 30 days and will inform you if this is necessary. There is no charge for making a data rights request.

EP 789 uses cookies and similar tracking technologies on our website. A cookie is a small text file placed on your device when you visit a website. Cookies allow the website to recognise your device on subsequent visits and to remember certain preferences or session information.

EP 789 uses the following categories of cookies:

• Essential Cookies: These are necessary for the EP 789 platform to function. They maintain your login session, keep your account secure, and ensure that your settings are applied correctly. These cookies cannot be disabled without breaking the platform's functionality.
• Analytics Cookies: These collect anonymised information about how players use EP 789 — which games are most visited, how long sessions last, and which parts of the platform are used most. This data helps us improve the platform. These cookies do not identify individual players.
• Preference Cookies: These remember choices you have made — such as your preferred language or display settings — so you do not have to reset them every visit.
• Security Cookies: These support fraud detection by helping identify unusual login patterns or suspicious activity associated with your account or device.

EP 789 does not use advertising cookies or allow third-party advertising networks to place cookies on your device through our platform. The cookies we use are strictly for platform operation, security, and improvement.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the EP 789 platform. Disabling analytics or preference cookies will not affect your ability to play but may reduce personalisation features.

EP 789 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification measures are applied at registration and during the account lifecycle to ensure that minors cannot access the platform.

If EP 789 discovers that personal data has been collected from a person under 18 — whether through a false date of birth at registration or any other means — that data will be deleted immediately and the account will be permanently closed. Any balance on such an account will be reviewed and handled in accordance with our Terms and Conditions and applicable legal requirements.

If you are a parent or guardian and believe that a minor has registered on EP 789 using your device or their own, please contact our support team at support@ep789.bid immediately. We will investigate and close the account promptly.

We strongly recommend that parents and guardians use parental control software on shared devices to prevent access to online gaming and betting platforms by anyone under 18.

EP 789 reviews this Privacy Policy regularly and updates it when our data practices change or when legal or regulatory requirements change. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For material changes — those that significantly affect how your data is used or your rights as a player — EP 789 will provide advance notice via email to the address registered on your account, or via a prominent notification when you next log in to the platform. This notice will be provided at least 14 days before the material changes take effect.

If you do not agree with changes to this Privacy Policy, you have the right to request account closure before the changes take effect. Your continued use of EP 789 after the effective date of any changes constitutes acceptance of the updated policy.

We recommend checking this page periodically — particularly around major platform updates or at the start of each cricket season — to stay informed of how EP 789 handles your data.

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how EP 789 has handled your personal data, please get in touch with us. Our team is available 24 hours a day, 7 days a week.

• Privacy Email: support@ep789.bid — use the subject line "Privacy Request" for all data rights matters
• Live Chat: Available in your EP 789 account dashboard at all times
• Response Time: Privacy requests are acknowledged within 24 hours and resolved within 30 days

For all other account queries — deposits, withdrawals, game issues, bonus questions — the same support channels apply. Our support team handles queries in plain English and always provides specific, actionable responses rather than generic scripted replies.